Conferences that solve current IT challenges

Enterprise VoIP

Technical Implementation for Sustained Business Value

October 14, 2008

9:00am-5:00pm

7 CPE / 0.7 CEU / CISSP / 7 PDU Credits Awarded

   

Donald E. Stephens Convention Center  Rosemont (O'Hare) Illinois

Overview

According to leading industry analysts, 99% of enterprises have implemented IP Telephony. Many made the decision to do so based on projected long term savings and increased efficiencies. But what are the best ways to capitalize on your existing investment and prepare for the future? How can you leverage your investments to provide new services that your business is asking for?

In this one day conference attendees will learn:

What You Will Learn

In this one day conference attendees will learn:

  • How to leverage IP telephony and unified communications (UC) to improve business processes
  • How to determine which UC services are the best fit for your organization
  • How to troubleshoot converged networks
  • How to determine if your IP converged network is vulnerable and what you can do about it
  • How to integrate mobility with UC
  • Advice from the experienced enterprise IT User: How IP telephony/UC users are maximizing their investment

Conference Program

8:00am - 9:00am - Registration and Continental Breakfast

Potter

9:00am-10:00am

Voice Where It Was, Where It Is, & Where It's Going - Leveraging VoIP and Unified Communications to Work Smarter

Duncan Potter, CMO, Westcon

Much has been made about the benefits of migrating to VoIP including increased efficiencies and decreased operating costs. But what specifically are these and how can they help you improve your business processes? Is it more than vaporware and if so how do you get started?

In this session, attendees will learn:

  • What has changed and what has remained the same
  • Enterprise and SMB IP communication adoption
  • Meeting the requirements of the organization for supporting real-time connectivity
  • Bringing productivity to the masses: the power of applications
  • The mobilization of the enterprise
  • Deriving real business value from IP Convergence/Collaboration/Unified Messaging
  • Understanding the technical and financial benefits of unified communications
  • The key building blocks of enterprise communications: unified communications, voice on the desktop, session initiation protocol (SIP), presence based collaboration, and workforce mobility
  • Determining the right capabilities that meet your business needs and communicating this value to management

10:00am -10:30am - Refreshment Break

Ferneau

10:30am-11:30am

How to Put Together the IP Telephony 'Building Blocks' To Take Your Enterprise to the Next Level of Services

Joni Ferneau, Director, Global Voice Services, RR Donnelley & Sons Company

There are many different scenarios by which an IP Telephony implementation can benefit your enterprise. When investing in this undertaking, it is essential you have an idea of your business needs and how IP Telephony can help meet these needs for today and the future. But where should you start and what are the realistic expectations?

In this session you will learn from a seasoned enterprise IP Telephony professional.

Topics that will be covered include:

  • What level of IP Telephony implementation is right for you
  • How to build your infrastructure to support the next generation of services, i.e. UC
  • How to get buy-in from your management
  • How a strategy of Flatten, Consolidate, Extend has benefitted this enterprise
  • How you can insure your infrastructure will grow over time to meet the changing needs of your enterprise
  • What are the real benefits you can expect to receive

Trawick

11:30am-12:30pm

Improving the IP Telephony Experience: How to Troubleshoot Converged Networks

Jeff Trawick, Network Engineer, Technical Instructor, WildPackets

IT and Telecom departments are realizing that the performance of the underlying infrastructure is paramount to successful VoIP implementation with Unified Communications (UC). To get the real benefits of UC your network needs to perform at optimal levels.

In this session attendees will be provided with a framework that addresses the following questions:

  • How Do You Deal with the Challenges of Jitter, Packet Loss, Echo/Delay, and Voice Signal to Noise?
  • How Do You Balance High-speed, Bursty Data Requirements with Requirements of High Quality Voice Calls?
  • How Do You Create Help Desk Guidelines to Correctly Direct Problems to a Voice or LAN/WAN Subject Matter Expert?
  • How Do You Make Sure that When Adding Unified Communications to the Mix that Your Users are
  • Receiving the QoS that They Deserve?

12:30pm - 1:30pm Luncheon

Tyagi

1:30pm-2:30pm

Where are the Holes? How to Determine If Your IP Converged Network is Vulnerable and What You Can Do About It?

Satyam Tyagi, Product Manager, Sipera Systems

Taking advantage of your VoIP network means capitalizing on the benefits of new applications that can make your enterprise more productive. But these applications can add an extra level of security problems if proper precautions are not taken.

In this session, attendees will learn a framework for handling not only network security, but the security challenges posed by IM, collaboration, IP Mobile Phones, and Unified Communications overall.

The framework will provide attendees with an understanding of the following:

  • VoIP correlation rules: How to Detect Toll Fraud Attempts and DoS Conditions Against PBXs and Other Voice Services
  • How to Monitor VoIP Network Health with Associated Security & Policy Events
  • How to Analyze VoIP Security Data and Determine where the Vulnerabilities are Originating and How to Fix Them

2:30pm - 3:00pm - Refreshment Break

Kalman

3:00pm-4:00pm

How to Integrate Mobility with Unified Communications

Gregg Kalman, Vice President, Operations, Meru Networks

IT is fundamental to changing the way businesses operate for the better. Unified Communications holds great promise for improving business processes and mobility has shown to significantly increase employee productivity.

But how do you merge these two areas for the benefit of the organization?

In this session, attendees will learn:

  • How they can integrate mobile devices with IP Telephony and UC infrastructures
  • What are the key obstacles to end users having the same functionality and satisfaction with wireless UC applications compared to their wired use
  • Can wireless UC solutions be implemented with the existing enterprise infrastructure?
  • What other applications are viable in this environment?

Brooks

Fielder

Schmidt

Tate

4:00pm-5:00pm

Advice from the Experienced Enterprise IT User: How IP Telephony/UC Users are Maximizing Their Investment

Moderator: Rob Brooks, Manager, Network Data Systems
Panelists:
James Fielder, Director of Information Systems, Farm Credit Services of Illinois
Al Zieba, Manager of Network Services, The Options Clearing Corporation,
Nick Schmidt, Senior Manager, Information Systems, CDW
Troy Tate, IT Security Manager, CTS Corp.

In this session, you will hear from enterprises who have implemented Unified Communications and the specific/tangible results they have achieved.

Topics that will be covered include:

  • Business Process Improvements
  • ROI
  • Implementation
  • Pitfalls to Avoid
  • Management Buy-In

Conference price: $249 per person.


Each attendee will receive a certificate awarding 7 CPE credits for CISSP continuing education, in addition to 0.7 CEUs and 7 PDUs. CISSP is a registered certification mark of (ISC)², Inc.

Exhibits

As is always the case at CAMP IT Conferences events, the talks will not include product presentations.  During the continental breakfast, coffee breaks, and the luncheon break you will have the opportunity to informally meet representatives from the following sponsoring companies, who have solutions in the area of the conference.



  


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Lodging Information
Village of Rosemont
Chicago O'Hare Airport