According to industry analysts, over 80% of enterprises will deploy VoIP over the next five years.  Has your organization determined strategies and tactics for effective implementation of IP convergence?

The opportunity for productivity gains, cost efficiencies and more exist when you move to IP-based communications in your enterprise. The convergence of voice, video, messaging and collaboration has combined, providing a totally new level of enterprise communication. Open systems and new industry standards have opened the door for more choices that fit your business needs.  How will you navigate the choices and ensure your enterprise achieves new efficiencies from IP-based communications solutions?

 

VoIP can Greatly Improve Your Overall Business Processes.

 

In this one day conference attendees will have the following takeaways:

·         How to Improve Business Processes

·         An In-Depth Understanding of Unified Communications

·         How to Improve Overall VoIP Performance

·         A VoIP Security Management Strategy

·         How to Handle E911

·         How Other Enterprises are Adding Value to Their VoIP Network

·         A Practical Equation to Determine True Costs of Committing to VoIP and Unified Communications (i.e., IT staff time, hardware/software costs, projected ROI)

Who Should Attend:

IT Executives
IT Management
Voice & Data Technical Staff
Operations Managers
Business Systems Managers

 

8:00 am - 9:00 am - Registration and Continental Breakfast

9:00 am-10:00 am

Maximizing the VoIP Investment: Strategies for Leveraging VoIP to Improve Business Processes
Lawrence Byrd, Director of Communications Enabled Business Processes, Avaya

 

Much has been made about the benefits of migrating to VoIP including increased efficiencies and decreased operating costs.  But what specifically are these and how can they help you improve your business processes?  Is it more than vaporware and if so how do you get started?

 

In this session, attendees will learn:

·         How VoIP Can Make Your Organization More Effective with Specific Services that can be Provided to Your Users

·         Defining Unified Communications Concretely and What the Value is to the Enterprise

·         How to Determine the ROI of Unified Communications

·         How New Communications Technologies will Produce Business Process Improvement and Deliver Cost Savings

·         How to Define a Blueprint for Implementation of Unified Communications

·         How Employee Performance can be Improved Through Messaging Communications, Mobility and Remote Office Work Environments

10:00 am - 10:30 am - Refreshment Break

 

10:30 am - 11:30 am

Implementation of the Right VoIP/Unified Communications Services for Your Enterprise

Dawn Kolb, Vice President, Systems Operations, Global Crossing

Bill Haskins, Director, Collaboration and Network Services, Global Crossing

 

After you have identified the aspects of Unified Communications that will work for your organization, how do you get started?

 

In this session, attendees will learn:

·         How to Analyze Current Systems & Applications, Evaluate User Needs

·         How to Analyze the Various Options for Planning Including Current & New Technologies and System Consolidation

·         How to Build a Migration Roadmap Focused on Business Needs, Projected ROI, with a Thorough Understanding of the Various Technologies

·         How to Implement Your Roadmap to Achieve the Full Value of Unified Communications

11:30 am - 12:30 pm

Improving the VoIP Experience: How to Optimize the Performance of the VoIP Network

Randy Minner, Systems Engineer, Fluke Networks

 

IT and Telecom departments are realizing that the performance of the underlying infrastructure is paramount to successful VoIP implementation with Unified Communications (UC).    To get the real benefits of UC your network needs to perform at optimal levels.

In this session attendees will be provided with a framework that addresses the following questions:

·         How Do You Deal with the Challenges of Jitter, Packet Loss, Echo/Delay, and Voice Signal to Noise? 

·         How Do You Balance High-speed, Bursty Data Requirements with Requirements of High Quality Voice Calls? 

·         How Do You Create Help Desk Guidelines to Correctly Direct Problems to a Voice or LAN/WAN Subject Matter Expert? 

·         How Do You Make Sure that When Adding Unified Communications to the Mix that Your Users are Receiving the QoS that They Deserve?

12:30 pm - 1:30 pm - Luncheon

 

1:30 pm-2:30 pm

VoIP Security: It’s More Than Just the Network
Krishna Kurapati, Founder and Chief Technology Officer, Sipera Systems

 

Taking advantage of your VoIP network means capitalizing on the benefits of new applications that can make your enterprise more productive.  But these applications can add an extra level of security problems if proper precautions are not taken.

In this session, attendees will learn a framework for handling not only network security, but the security challenges posed by IM, collaboration, IP Mobile Phones, and Unified Communications overall.

The framework will provide attendees with an understanding of the following:

·         VoIP correlation rules: How to Detect Toll Fraud Attempts and DoS Conditions Against PBXs and Other Voice Services

·         How to Monitor VoIP Network Health with Associated Security & Policy Events

·         How to Analyze VoIP Security Data and Determine where the Vulnerabilities are Originating and How to Fix Them

2:30 pm - 3:00 pm Refreshment Break

3:00 pm-4:00 pm

E911 & Crisis Management: How to Work Through the Challenges Before Disaster Hits

Steve Lavin, Director of Professional Services, RedSky

 

VoIP Security should be only one part of your enterprise’s Communications Protection Program.  VoIP has provided organizations with increased mobility and flexibility, however, there have been significant problems and challenges with VoIP and Enhanced 911 (E911) which compound the troubles with standard 911 service.  However,  advancements in E911 for VoIP will provide the same level of accurate location information to emergency responders organizations have come to expect from wired or landline phones.

 

In this session attendees will learn:

·         What the Challenges with E911 are

·         What Government is Requiring of VoIP Providers

·         What the New Standards Will Be

·         How to Make Sure Your Environment Will Be Functional in the Event of an Emergency

·         How to Implement Advancements with E911

4:00pm-5:00pm

Advice from the Enterprise: How VoIP Users are Maximizing Their Investment
Moderator: Margi Shaw, Senior Vice President, CIMCO Communications